The Surgery will be closed on Thursday 16th November at 12.30pm for Staff Training
If you need URGENT medical attention when the surgery is closed , out telephone system will direct you to the Out of Hours Service. If you need medical help fast, please ring NHS 111, OR if it is an emergency ring 999.
We are planning a Patient Participation Group meeting in 4th December 2017 to be held in the meeting room at The Willows Medical Centre.
CQC Inspection & Quality report – Please view on the Care Quality & Commission Tab.
Changes to how you order repeat prescription 2017 – See tab
Please take time to complete the Friend & Family feedback form on the tab – Your feedback is important to improve our services
We now have a Non-attendance of appointment protocol – See Policies
Free NHS prescriptions - Do you qualify? See Further Information Link
RAPID-P is an initiative currently being piloted by Westcliffe Health Innovations in response to the National Institute for Health and Care Excellence (NICE) guidance recommending that patients presenting with long-lasting gastric (gut) symptoms are referred promptly for appropriate investigation.
If you are experiencing repeated or enduring gastro problems we recommend you complete a secure online assessment questionnaire which can be accessed by clicking here: RAPID-P
Your answers to the questions will be assessed immediately and you will be informed straight away whether your symptoms should be investigated further by your GP or local specialist clinic, and by what date you should be seen by a clinician.
For further information please visit the RAPID-P website
How to order a Repeat Prescription
Once your medication has been approved, repeat prescriptions can be obtained in the following ways:
By email - firstname.lastname@example.org
Online - Register for online to order on our website 24 hours a day.
In person - drop your repeat slip (attached to your last prescription) into the surgery box having clearly marked the items required
At reception desk - Please complete the white requisition on reception desk.
By post - send it to us with a stamped addressed envelope if you want us to post it back to you
Most prescriptions can be sent electronically and securely to the Pharmacy of your choice. Please register your interest with your favourite Pharmacy - this saves you time as you no longer have to come to the Surgery to collect the prescription in person.
Please remember to allow 48 hours for your prescription to be ready at the reception or the Pharmacy that you have chosen to dispense your medication.